Asentrix Systems: Turn-Key, Asset Management Solutions
   Comprehensive, Turn-Key Asset Management Solutions
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Support: Platinum Plan


Asentrix Systems provides comprehensive, turn-key asset management solutions including a wide variety of support options.

Platinum Support Plan

Designated Technical Account Manager Support A single point of contact 24 x 7, via a direct 800 number, provides for regular, ongoing communication and resolution of outstanding issues.
10 Support Personnel - Ten individuals, designated to interface with the Asentrix Systems Support Network.
Priority Queuing Enterprise receives priority status when calling for telephone support.
Live Support - Support Personnel have direct phone and email and e-form access to technical support from the Asentrix Systems Support Network, Monday through Friday during normal business hours, ensuring availability during peak processing times.
24 x 7 Online Support Support Personnel may access the Asentrix Systems Support Network online, self-service knowledge base of historical issues, their resolution, and product news.
VSST (Video Support System) - Access to the Asentrix Systems Support Network 24 x 7 video-based, self-service support and training center.
Email/E-Form Support - Support Personnel have email and e-form access to technical support from the Asentrix Systems Support Network, Monday through Friday during normal business hours, ensuring availability during peak processing times.
Electronic Download Support - Support Personnel have access to the Asentrix Systems Support Network electronic download site where software upgrades, releases, and fixes are available immediately upon release.
Wish List Access to the Wish Request Form enabling customers to offer input on existing features and present ideas for future improvements.
New Release Previews - Access to new releases prior to general availability via electronic download site.
Semi-annual Account & Roadmap Reviews The Technology Product Account Manager will provide biannual reviews that will cover customer-specific activities and provide updates on products and the solution roadmap.


Asentrix Systems 2005